Content Rules & Moderation

Last updated: November 13, 2026

Herzmeet is operated by NOVERA WEB SRL (CUI 55616130). These rules apply to every User, on every surface of the Service (profile, chat, calls, gifts).

Prohibited content

  • Any content involving minors (under 18 years old), including suggestive poses, youthful framing, minors in background imagery, or roleplay as minors — zero tolerance.
  • Sexually explicit material on public profile photos, public bios, or unsolicited messages.
  • Hate speech, discrimination, or harassment based on race, ethnicity, religion, gender identity, sexual orientation, disability, or any protected characteristic.
  • Violence, threats, incitement, doxxing, or intimidation.
  • Spam, scams, phishing, or commercial solicitation unrelated to the Service.
  • Impersonation, fake profiles, catfishing, or misrepresentation of age or identity.
  • Illegal activities, weapons, regulated goods, or controlled substances.
  • Prostitution, escorting, or any commercial sexual services, on or off the Service.
  • Non-consensual intimate imagery, revenge content, or content shared without the depicted person’s consent.
  • Content that infringes third-party intellectual property rights.

Moderation process

Uploaded photos are reviewed before being shown publicly; text messages and profile bios are monitored via automated classifiers and human review on report. Content that violates these rules is removed, the uploader is notified with the reason, and repeated violations escalate to account suspension or permanent ban.

Under the EU Digital Services Act (DSA), notices submitted through our public form receive a reference number. Once decided, the reporter can retrieve the status and a statement of reasons using the private tracking token issued with the receipt. Regulatory submissions are made where the law and applicable reporting systems require them.

Appeals

If you believe a moderation decision was wrong, you can appeal through the Service (notification banner) or by emailing our trust & safety team at [email protected]. Appeals are reviewed by a senior moderator within 48 hours. You may also use out-of-court dispute settlement bodies certified under Article 21 DSA.

User responsibility

Users are responsible for all content they upload or share. By using the Service, you agree to follow these content rules and accept that violations may result in account suspension, permanent ban, and, where applicable, referral to law enforcement.

See also Safety & Age Protection and Anti-Fraud Prevention.